Experiencing issues with WhatsApp calls? You're not alone. Many users report problems like poor call quality, freezing screens, or even calls not connecting at all. Let's dive into some common troubleshooting steps to help you resolve 'WhatsApp call not working properly' issues.
Before we begin, ensure your app is up-to-date. An outdated version can often cause performance issues. Here's how to check:
Check Your App Version and Update
The first step is to ensure your WhatsApp app is updated to the latest version. When the app is outdated, it might cause glitches or lags during calls.
To check for updates on your device:
- For Android: Open the Google Play Store, tap on your profile picture, then 'Manage apps and device'. Under 'Updates', find WhatsApp and tap 'Update'.
- For iPhone: Go to the App Store, tap on your profile, then 'Updates'. If there's an update for WhatsApp, tap 'Update'.
However, if updating your app didn't help, let's explore some other common solutions.
Troubleshoot Network Connectivity
Poor or unstable internet connection can hinder proper functioning of WhatsApp calls. Ensure you have a stable Wi-Fi or mobile data connection.
Try these steps:
- Switch between Wi-Fi and mobile data to see if either provides a stable connection for WhatsApp calls.
- If you're using mobile data, check your data plan and ensure there's sufficient data for calls. Also, try turning on 'Lower quality' streaming under 'Data usage' in WhatsApp settings to reduce data consumption.
Check if WhatsApp is Down or Experiencing Outages
Sometimes, the issue might not be on your end. WhatsApp could be experiencing outages or downtime. Check if others are reporting similar issues on platforms like Downdetector or Twitter.
You can also check WhatsApp's official Twitter account (it announces outages there). If it's a known issue, then you might have to wait for WhatsApp to fix the problem.
Restart Your Device and Clear App Data
Shutting down your device can often solve temporary glitches. Here's how:
- To restart Android: Hold down the power button until a menu appears, then tap 'Restart'.
- To restart iPhone: Press and hold the side button until the 'slide to power off' slider appears, then drag the slider to turn off your iPhone. Wait for 30 seconds, then press and hold the side button again until you see the Apple logo.
After restarting, try making a call on WhatsApp again. If it's still not working, clear the app's cache and data:
![How to Check Others WhatsApp Call History Free? [ 2026 Latest]](https://i.pinimg.com/736x/c4/d1/d8/c4d1d85d4e1fed696d890fb43392a8cf.jpg)
- For Android: Go to 'Settings' > 'Apps' > 'WhatsApp' > 'Storage' > 'Clear Cache' and 'Clear Data'.
- For iPhone: Although iOS doesn't have a built-in option to clear specific app data, you can delete and reinstall the app.
Proper troubleshooting sometimes involves trial and error. But following these steps should help you resolve 'WhatsApp call not working properly' issues.
If you've tried everything and the problem persists, it might be a good idea to reach out to WhatsApp's official support. They should be able to provide more specific guidance based on your device and situation.
Whenever you encounter issues, remember that patience and persistence are key. Most problems, including 'WhatsApp call not working properly', can be fixed with some troubleshooting. Happy calling!