When it comes to buying tickets online, one name often stands out: StubHub. But with the convenience of online ticket purchasing comes the understandable concern about guarantees. What if the event is canceled, or your tickets get lost in the mail? This is where StubHub's robust guarantee policies come into play.
StubHub, owned by Viagogo, has built a solid reputation over the years by ensuring that customers can buy and sell tickets with confidence. Let's delve into their key guarantees, so you can enjoy your concert, game, or theater experience without worry.
Event Cancellation or postponement
Life happens, and sometimes events get canceled or postponed. StubHub has you covered in such cases.
If an event is canceled, you can opt for a refund (including any service fees) or choose from available tickets for another event. If the event is postponed, your tickets will be valid for the rescheduled date. However, if you can't make it to the new date, StubHub's ' FanProtect' Guarantee offers various options, including a refund or choosing from available tickets for another event.
Purchasing verified tickets
StubHub is committed to ensuring your tickets are genuine and valid. Every time you purchase tickets, you're protected by their 'Verified Tickets' program.
Here's how it works: When you buy tickets, StubHub reviews them to ensure they're 100% authentic and valid. If they're not, StubHub will provide comparable or better seats, or issue a refund. This guarantee is valid up to the event start time, ensuring you always have a smooth and hassle-free ticket-buying experience.
Lost or damaged tickets
Tickets often come in the form of print-at-home PDFs or mobile tickets these days. But what happens if you misplace or accidentally delete your tickets? Or, heaven forbid, your printer decides to eat your physical tickets?
Fear not, for StubHub has a solution for that too. After purchasing tickets, but before the event start time, StubHub will replace any lost or damaged tickets for free. Just Contact StubHub's Customer Service team, explain your situation, and they'll take care of the rest. No more last-minute panic or rushing to the copy store!
Selling tickets on StubHub
But what about sellers? If you're selling tickets on StubHub, you too are protected by their guarantees.
StubHub offers 'Top Rated Seller' status to reward those who maintain high ratings and follow best practices. Perks include priority customer service, more selling tools, and even the potential to sell tickets before they officially go on sale. But everyone, regardless of seller status, is guaranteed payment for their sold tickets. If a buyer doesn't pay, StubHub will, up to the event start time.
Listing uploaded tickets
As a seller, you might want to know StubHub's policy on listing your tickets. The rule of thumb is simple: if StubHub can't sell it, you can't list it.
This means you can't list tickets for events that haven't been officially announced or are underway, nor can you list tickets for any event where StubHub doesn't ordinarily offer official tickets. Exceptions may be made for season ticket holders or those with tickets for certain exclusive events.
customer service
Unfortunately, issues can arise even with the best-laid plans. When they do, StubHub's Customer Service team is standing by to help.
Representatives are available 24/7 via phone, email, live chat, and even social media. Whether you're a buyer or seller, stranded in an airport, or up at 3 am with a burning question, help is just a call or click away.
In an increasingly digital world, purchasing tickets online should be hassle-free and secure. With StubHub's comprehensive guarantees, you can buy and sell tickets with confidence, knowing that you're protected every step of the way. So go ahead, secure your seats, and look forward to your next big event!