NWU Maintenance Request: Submit & Track Easily

Experiencing an issue with your NWU residence or facilities? The Northwest University (NWU) Maintenance Request process is designed to help students, faculty, and staff efficiently address and resolve these concerns. This guide walks you through submitting a maintenance request, what to expect afterwards, and how to check the status of your request. Let's dive in.

NWU's Maintenance Management System streamlines the process of reporting and resolving maintenance issues, allergen requests, or even pest control concerns. This system ensures that your requests are promptly addressed, maintaining a safe and comfortable environment for the NWU community.

Submitting a Maintenance Request

Before you start, make sure to gather as much detail as possible about the issue, including where it's located, what's wrong, and any relevant history. Here's how to submit a maintenance request:

the maintenance request form is displayed in this screenshoto image, which appears to be for maintenance purposes

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1. Go to the NWU Maintenance Management System website. You can find the direct link on the NWU Intranet or by searching 'NWU Maintenance Request' in your web browser.

Accessing the Portal

a clipboard with the words maintenance on it next to a tool box and other items

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Once logged in, you'll see a dashboard displaying your recent requests, request history, and quick-links to start a new request or check the status of an existing one.

Filling Out the Form

Click on 'New Request' to begin. You'll be asked to provide the following details:

Request Type: Choose from pests, maintenance, allergens, or other.
Location: Select the building and room number where the issue is located.
Description: Provide a clear and detailed description of the problem. Include what's wrong, when it started, any relevant history, and how it's affecting you or others.
Upload a Photo: If possible, attach a photo to help illustrate the issue.

Review your request for accuracy, then click 'Submit'. You'll receive a confirmation email with the request number and a link to check its status.

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the maintenance request form is shown in black and white

What Happens Next?

Upon submission, your request is sent to the NWU Facilities Management team. They will:

Review your request as soon as possible.
Assess the urgency and priority of your issue.
Assign the request to the appropriate vendor or NWU staff for resolution.

The expected resolution time may vary depending on the issue's complexity and current workload. In case of emergencies, contact NWU Security at 855-123-4567 for immediate assistance.

Checking Your Request Status

To keep track of your maintenance request, simply:

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a blue background with the words technicen on it and a man holding a wrench in front of a clipboard

Log back into the NWU Maintenance Management System.
Click on 'Request Status'.
Enter your request number (found in the confirmation email) and click 'Go'.

Here, you'll find the current status of your request, any updates, and scheduled work orders.

Remember to keep your login credentials secure. If you think your account may have been compromised, contact NWU IT immediately for assistance.

Additional Support

If you're having trouble submitting a request or need further assistance, reach out to NWU Facilities Management at 855-111-2222 or via email at [facilities@nwu.edu](mailto:facilities@nwu.edu). They're here to help!

In closing, the NWU Maintenance Request process is designed to ensure your concerns are addressed promptly and efficiently. Stay safe, stay comfortable, and enjoy your time at NWU!