When it comes to home improvement projects, having a generous and flexible return policy is more than just a convenience, it's a necessity. At Kent Building Supplies, we understand that sometimes, even the best-laid plans need adjusting. That's why we've crafted a return policy designed with your needs in mind.
But first, let's address the question you're here for: Can you really return those tiles you bought last week? The answer is yes, with some conditions. We're here to walk you through Kent's return policy, so you know exactly what to expect when you're considering a return.
Understanding Kent Building Supply's Return Policy
Like any good retailer, we have a set of guidelines for returns. But unlike some, we strive to make our policy as customer-friendly as possible. Here are the key points you need to know:
30-day Window: You have 30 days from the date of purchase to return an item. This gives you ample time to test, install, and realize if the product isn't quite right for your project.
Condition of Returned Items
Items must be unused and in their original, unaltered condition, including all original packaging. This is crucial for items that can't be resold if they've been opened or used.
Sadly, we can't accept returns on items that have been installed, assembled, or customized. It's always a good idea to double-check measurements and compatibility before installation.
Exceptions to Our Return Policy
While we strive to be accommodating, there are a few items that we can't accept returns on. These include special orders, sold-as-is items, and items with a manufacturer'sno-return policy.
Additionally, we can't accept returns on items that have been discontinued by the manufacturer. But don't worry, we'll always inform you if this is the case at the time of purchase.
Initiating a Return at Kent Building Supplies
Ready to start the return process? Here's what you need to do:
1. Online Purchases: Visit our website and navigate to your order history. Click on 'Return Item', select the items you want to return, and follow the prompts.
2. In-store Purchases: Stop by any Kent Building Supply store with your receipt and the items you wish to return. Our customer service team will guide you through the process.
Return Methods and Refunds
Once you've initiated your return, you have a few methods to choose from:
In-store Credit: You can exchange your returned item for another product or receive a store credit for the value of the returned item.
Refund: For online purchases, you'll receive a refund to your original payment method. For in-store purchases, you can receive a refund in cash, check, or store credit.
Return Shipping Costs
For online purchases, return shipping costs are your responsibility. We recommend using a trackable shipping method and keeping your return merchandise authorization (RMA) number handy for tracking purposes.
In-store purchases couldn't be simpler - just bring the items back to any Kent store, and we'll take care of the rest.
Kent Building Supplies is committed to ensuring your satisfaction with every product you buy from us. If you have any questions about our return policy, don't hesitate to reach out to our customer service team. We're always here to help make your home improvement project run as smoothly as possible.