Need assistance with your recent purchases or have queries about B&Q products? B&Q's dedicated customer service team is always ready to lend a helping hand. Below are the different ways you can get in touch with them, ensuring you find the support you need.
Customer service lines are open from 8 am to 6 pm, Monday to Friday, and from 9 am to 5 pm on Saturdays. Before you dive into the contact methods, ensure you have your order number or product details at hand to help the customer service team assist you promptly.
Contact B&Q by Phone
B&Q's customer service contact number is one of the most straightforward ways to get immediate assistance. Whether you're having issues with online orders, need product advice, or want to track your delivery, their team is ready to help.
Below is the direct number to reach B&Q's customer service:
- United Kingdom: 0333 014 3000
- Republic of Ireland: 1800 946 325
Contact B&Q via Live Chat
If you prefer written communication, B&Q offers a live chat service. This service is available on their website from 8 am to 6 pm, Monday to Friday, and from 9 am to 5 pm on Saturdays.
To access the live chat, follow these steps:
- Visit the B&Q website (www.diy.com)
- At the bottom right corner, you'll find the live chat bubble. Click on it to start a conversation.
Contact B&Q through Social Media
B&Q is active on various social media platforms, providing another channel for customers to reach out. Their social media team monitors these platforms during office hours, Monday to Friday.
Here's how you can find B&Q on social media:
- Facebook: @BQDIY
- Twitter: @BQOfficial
- Instagram: @bandq_diy
Contact B&Q by Email
If you prefer to contact B&Q through email, you can send them a message at cs Mail 15877 ion @ diy.com. Please include your order number or product details in your email for quicker assistance.
Once you've sent your email, B&Q's customer service team will respond during their operational hours, which are Monday to Friday, 8 am to 6 pm, and Saturday, 9 am to 5 pm.
Write to B&Q
Alternatively, you can write to B&Q at the following address. Please include your order number or product details in your letter for quicker assistance:
Customer Support Centre, B&Q, Chester Road, Watford, WD24 7SF, United Kingdom
While writing, remember that postal services might take longer, and the response could be slower compared to other contact methods.
B&Q strives to provide top-notch customer service to make your DIY journey as smooth as possible. Don't hesitate to reach out whenever you need assistance. Happy shopping and DIYing!